Privacy Policy

​Last updated: 21 October 2026

​

About this policy

ENCLAVE PTY LTD and ENCLAVE QUEENSLAND PTY LTD, trading as ENCLAVE Architects (“ENCLAVE”, “we”, “us” or “our”), respect your privacy.

​

This policy explains how we handle personal information in connection with our Australian architectural practice, website, enquiries and services.

​

Information we collect

Depending on your interaction with us, we may collect:

• Your name, email address, telephone number and contact address.

• Project addresses, property information, design requirements, budgets and intended timeframes.

• Information you provide through enquiries, website forms, chat, emails, meetings or telephone conversations.

• Information contained in project correspondence, proposals, agreements and billing records.

• Technical information about visits to our website, such as IP addresses, browser and device details, pages viewed and interactions.

Please provide only information relevant to your enquiry or project. If you give us another person’s personal information, ensure you are authorised to do so.

​

How we collect information

We generally collect personal information directly from you. We may also receive information from people authorised to act on your behalf, project consultants, contractors, referral sources or publicly available property and planning records.

​

Where practicable, you may make a general enquiry without identifying yourself. However, we may need your contact and project details to prepare a proposal or provide services.

​

How we use information

We use personal information to:

• Respond to enquiries and discuss potential projects.

• Prepare proposals and provide architectural and related services.

• Coordinate projects with clients, consultants, contractors and approval authorities.

• Manage appointments, agreements, invoices and business records.

• Operate, secure and improve our website and services.

• Meet applicable legal obligations and manage complaints or disputes.

Where permitted by law, we may also send relevant practice updates or marketing communications. You can ask us to stop sending marketing messages by contacting us or using any unsubscribe facility provided.

​

Sharing information

Where reasonably necessary for these purposes, we may share personal information with:

• Relevant members of our team.

• Consultants, contractors and other people involved in your project.

• Councils, building surveyors and other approval authorities.

• Providers of website hosting, email, cloud storage, accounting and other business systems.

• Our professional advisers and insurers.

• Authorities or other recipients where disclosure is required or permitted by law.

The information shared will depend on the service or project involved.

​

Website hosting, cookies and analytics

Our website is hosted on Wix. Website forms and chat services may process information you submit through the website.

​

Cookies and similar technologies may be used to operate the website, maintain security and remember preferences. You can manage cookies through your browser settings, although disabling some cookies may affect website functionality.

​

External websites linked from our website have their own privacy practices. This policy does not cover their handling of personal information.

​

Overseas access and storage

Some technology providers may store or process personal information outside Australia. International project collaboration may also involve access by overseas team members or consultants.

​

We will handle any overseas disclosure in accordance with applicable privacy obligations.

​

Security and retention

We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure. No internet transmission or electronic storage system can be guaranteed completely secure.

​

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including applicable legal, professional, insurance and recordkeeping requirements. When it is no longer required, we take reasonable steps to securely destroy or de-identify it, subject to applicable obligations.

​

Access and correction

You can contact us to request access to personal information we hold about you or to ask us to correct inaccurate, incomplete or outdated information.

​

We may need to verify your identity before responding. If we cannot provide access or make a requested correction, we will explain why, where permitted by law.

​

Privacy questions and complaints

If you have a privacy concern, contact us using the details below and explain the issue.

​

We will review your complaint and aim to respond within 30 days. If we need more time, we will explain the reason and expected timeframe.

​

If you remain dissatisfied, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au, where the matter falls within its jurisdiction.

​

Contact us

Privacy enquiries — ENCLAVE Architects
Email: hello@enclavearchitects.com.au
Telephone: +61 3 9969 2249
Address: 493 High Street Road, Mount Waverley, VIC 3149, Australia

​

Changes to this policy

We may update this policy to reflect changes to our practices or applicable requirements. The current version will be published on this page with its revision date.